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Frequently Asked Questions
How can I track my order?
After your order is confirmed and shipped, we will email you a tracking number. You can use this number on the official
USPS tracking page
to follow your package's journey.
Do I need a prescription for my medications?
Yes, for all prescription medications, a valid prescription from a licensed U.S. healthcare provider is required. You can upload your prescription during checkout, or we can contact your doctor on your behalf with your permission. Over-the-counter (OTC) products do not require a prescription.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards (Visa, Mastercard, American Express, Discover). All transactions are securely processed.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days after your order (and prescription, if applicable) has been processed and verified. Expedited shipping options may be available at checkout for an additional fee. You will receive a tracking number once your order ships.
Is the packaging discreet?
Yes, all orders are shipped in plain, discreet packaging to ensure your privacy. There will be no external markings indicating the contents or our company name prominently displayed on the shipping label, other than what is required for delivery.
