Returns and Refunds Policy
Last Updated: June 15, 2024
Our Core Policy: Safety First
To ensure the safety, hygiene, and integrity of the products we sell, we do not accept returns on any medications or health-related products.
This is a strict policy mandated by pharmacy regulations to guarantee that all products you receive are authentic and have been stored correctly. Once a product has left our facility, we can no longer vouch for its condition, and therefore it cannot be returned.
Please review your cart carefully before completing your purchase.
Exceptions: Damaged or Incorrect Orders
We understand that mistakes can happen. We will, of course, make things right if an error occurs on our end. This policy applies in the following two situations:
1. Your Order Arrived Damaged
If your items are damaged during shipping (e.g., crushed boxes, broken seals, leaking bottles), please contact us within 48 hours of receiving your delivery.
2. You Received an Incorrect Item
If we made a mistake and sent you an item you did not order, please contact us within 48 hours of receiving your delivery. Do not open or use the incorrect item.
How to Report an Issue
To report a damaged or incorrect order, please email our Customer Service team at support@welcomehealthcareusa.com with the following information:
- Your Full Name
- Your Order Number (e.g., ORD-240615-XXXXXX)
- A clear description of the issue.
- Photographic evidence of the damaged or incorrect item, including the packaging it arrived in. This is required for us to process your claim.
Once we receive your email and verify the issue, we will, at our discretion, either ship a replacement item to you free of charge or issue a full refund for the affected item.
Order Cancellations
An order can only be canceled if it has not yet been processed for shipment. Once our pharmacy team begins processing the order, or it has been dispatched, it cannot be canceled. Please contact us immediately if you wish to attempt a cancellation, but we cannot guarantee it will be possible.
Frequently Asked Questions
Can I return a product if I haven't opened it?
No. For safety and regulatory reasons, we cannot accept any returns, even for unopened products, once they have left our facility.
How long does a refund or replacement take for a qualified issue?
After we have approved your claim, please allow 3-5 business days for a replacement to be shipped or 5-7 business days for a refund to appear on your original payment method.
